Terms & Conditions

Welcome to Dazbooking ("the Platform"), the online hotel and flight booking platform operated by Dazway ("we", "us", "our"). These Terms & Conditions govern your access to and use of the Platform, including searching for, booking, and paying for hotel accommodation and flights. Please read them carefully before making a booking.

By accessing the Platform, creating an account, or completing a booking, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy. You must be at least 18 years old and legally capable of entering into a binding contract to make a booking. If you do not agree with any part of these terms, please do not use the Platform.

• All bookings are subject to availability and confirmation by the hotel or airline.
• A booking is confirmed only when you receive a booking confirmation (booking reference or e-ticket number) by email.
• You are responsible for providing accurate guest and passenger details (full names exactly as they appear on your passport or ID, contact information, dates). Errors may result in the hotel refusing check-in or the airline denying boarding, and name changes may not be possible after a ticket is issued.
• The hotel or airline, not Dazway, is the provider of the accommodation or flight and is responsible for delivering the services booked.
• For flights, you are responsible for meeting all travel requirements (valid passport or ID, visas, health requirements) and for arriving at the airport on time.
• Special requests (early check-in, extra beds, seat or meal preferences, etc.) are passed on to the provider but are not guaranteed and may incur additional charges.

• The Platform supports the following payment methods: online card payment, mobile money, and pay at the hotel (where offered by the property).
• Flight bookings must be paid in full at the time of booking; the "pay at hotel" option applies to hotel bookings only.
• The payment options and currency available for your booking are displayed at checkout.
• Prices include the taxes and fees indicated at the time of booking unless stated otherwise; additional local taxes or fees may be payable directly to the hotel, and airlines may charge extra for baggage or other services.
• Online payments are processed through secure, encrypted payment channels. Dazway does not store your full card details.
• For "pay at hotel" bookings, the hotel may require a card guarantee or deposit to hold the reservation.

• Each hotel sets its own cancellation and refund policy. It is displayed with the room rate before you confirm your booking and repeated in your confirmation email.
• Flight changes, cancellations, and refunds are governed by the airline's fare rules shown before you confirm your booking. Some fares are non-refundable or non-changeable, and airline change fees plus any fare difference may apply.
• Cancellations made within a hotel's free-cancellation window are refunded in full to the original payment method.
• Cancellations outside the free window, non-refundable rates or fares, and no-shows are charged according to the hotel's policy or the airline's fare rules.
• Approved refunds are processed within 7–14 business days; the time for funds to appear depends on your bank or payment provider.
• To cancel or modify a booking, use the "My Bookings" section of your account or contact our support team.

You are responsible for keeping your account credentials confidential and for all activity under your account. You agree to provide accurate information and to use the Platform only for lawful, personal booking purposes. We may suspend or close accounts involved in fraudulent, abusive, or unlawful activity.

Personal data collected through the Platform (identity, contact, passenger and booking details, payment references) is processed in accordance with our Privacy Policy. It is used to manage your bookings and shared with the hotel or airline only to the extent needed to fulfil your reservation.

Dazway acts as an intermediary between you and the travel providers (hotels and airlines). While we take reasonable care to ensure the accuracy of the information on the Platform, hotel and flight details are supplied by the providers. To the maximum extent permitted by law, Dazway is not liable for the acts or omissions of the hotel or airline — including flight delays, cancellations, or schedule changes — or for indirect or consequential losses arising from your trip.

We may update these Terms & Conditions from time to time. The version in force at the time of your booking applies to that booking. Continued use of the Platform after updated terms are published constitutes acceptance of the changes.

These terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the exclusive jurisdiction of its courts. Questions about these terms can be sent to travel@dazway.com.