FAQs

Your booking is confirmed once you receive a confirmation email with your booking reference. You can also see it anytime in the "My Bookings" section of your account. If the email hasn't arrived within a few minutes, check your spam folder or contact our support team.

You can pay by card online, by mobile money, or at the hotel if the property offers it. The options and currency available for your booking are shown at checkout. For "pay at hotel" bookings, the hotel may ask for a card guarantee or deposit to hold your room.

Yes, depending on the hotel's cancellation policy. It is shown with the room rate before you book and repeated in your confirmation email. If you cancel within the free-cancellation window, you get a full refund to your original payment method. Non-refundable rates, late cancellations and no-shows are charged according to the hotel's policy. Approved refunds are processed within 7–14 business days.

Go to "My Bookings" in your account, select the reservation, and choose to modify or cancel it. Changes such as new dates or a different room type depend on availability and the hotel's policy. If you need help, our support team can assist.

The price you see includes the taxes and fees shown at the time of booking, and there are no hidden fees from Dazbooking. Some hotels charge additional local taxes (such as a city or tourism fee) that you pay directly at the property. These are shown before you confirm when they apply.